Privacy Policy

Terküa Beach Hotel

At Playa Terküa Hotel, we respect and protect the privacy of our users, clients, and partners. This policy describes how we collect, use, and protect the personal information you provide to us through our digital channels, forms, social media, website, and direct communications.

1. Information we collect

We can collect the following information:

  • Name and surname
  • Phone number
  • Email
  • City of residence
  • Information related to your trip (dates, number of people, preferences)
  • Any other information you choose to share voluntarily

2. Use of information

The information collected will be used solely for:

  • Contacting you and responding to information requests
  • Sending you quotes, proposals and details of our services
  • Manage bookings and experiences
  • Provide customer service before, during, and after the trip
  • Send promotions or offers related to Playa Terküa Hotel (only if you authorize receiving them)

3. Information protection

We adopt reasonable administrative and technical security measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

4. Information sharing

We do not sell or share personal information with third parties for commercial purposes. Information may only be shared when necessary for the provision of the service (for example, transportation or activity providers) or when required by law.

5. User Rights

You have the right to:

  • To know, update or correct your personal data
  • Request the deletion of your information
  • Revoke authorizations granted
  • Request information about the use of your data

To exercise these rights you can contact us at any time.

6. Contact

If you have any questions about this policy or the handling of your personal data, you can contact us:

📧 Email: reservas@playaterkuahotel.com 📱 WhatsApp: 57 305 488 6289

7. Acceptance

By providing your personal data through our forms or contact channels, you accept this Privacy Policy and authorize the processing of your information in accordance with what is established herein.

I accept